пинко Что нужно знать перед покупкой
пинко Что нужно знать перед покупкой
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After the player filed a complaint with us, we asked him for more information and invited the casino's representatives to join the discussion. The casino eventually paid the player and confirmed the payment. We marked the complaint as 'resolved' in our system.
We contacted the casino to clarify the required documents and verify the player's account. Shortly after, the casino resolved the issue and paid the player. The complaint was marked as resolved.
We had contacted GetSlots, who had stated that the player had not completed the verification process. The player had provided the necessary documents via email, as he couldn't log into his closed account. The casino then had processed his refund, which the player confirmed he had received. The issue had been successfully resolved and the complaint had been closed.
The player from the Netherlands had trouble withdrawing funds from the online casino. Her account was closed after she won €10,000, and the casino cited restrictions on Dutch players.
You should always make sure that you meet all regulatory requirements before playing in any selected casino.
The player from Germany won a larger amount at Bruno Casino and faced a refusal of payout despite submitting the requested documents multiple times. The player confirmed that after verifying the documents, the payout was successfully processed.
The player's winning bets were canceled multiple times. The complaint was rejected as the player stopped responding.
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The player confirmed passing full KYC verification and winning without an active bonus. Eventually, the withdrawal was approved, and the complaint was marked as resolved by us.
С усиленной верификацией дела обстоят сложнее. минуя регистрации ее обычно не инициализируют – усиленную верификацию применяют только к тем игрокам, которых заподозрили в нечестной игре (вилки, договорняки, адденда сторонних программ). В этом случае ваш аккаунт заморозят, после чего с вами свяжется служба безопасности – нужно будет созвониться с ними по видеосвязи также ответить всегда ряд вопросов, обычно задают вопросы, связанные со ставками, которые вы совершали.
The player from Germany has requested withdrawal a week ago. It has been pending since. The complaint was resolved as the player received his withdrawal.
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